Table 1 Product and process of change as informed by the four frames
Aspects of product | Aspects of process | |
|---|---|---|
Structures | A new thing that addresses an issue in an ongoing, sustainable fashion. | Create incentives and support for individuals to engage in the change process and the new “thing.” |
Symbols | Attitudes and beliefs that support a proposed change so that it is optimally taken up. | Use language, data, and evidence that align with the department’s present ways of thinking. |
People | Solutions that embody a shared vision that attends to the needs, goals, and identity of participants. | Afford individuals the agency to enact their change. |
Power | Leadership structures that promote equity by attending to the needs of diverse stakeholders. | Use concrete signs of success to develop and maintain the sanction of key stakeholders. |